Exchanges & Returns

RETURNS

At Emerald Eyes we always want you to be in love with what you have purchased. But with buying online it can be tricky to know exactly what you are going to get!

 If for any reason you get your item(s) and are not head over heels in love with them, please do not hesitate to reach out to us at hello@emeraldeyes.co.nz

We have a 7-day return policy so that gives you the freedom to shop without the fear of the product not being right for you. We can offer you a credit note or exchange.

 Please note that we are unable to give refunds for a change of mind about your purchase. You are also responsible for any shipping and handling charges, and these are not refundable.

 We will not accept any returns that have been sent back without contacting us first.

FAULTY ITEMS

If your product arrives faulty please contact us on at hello@emeraldeyes.co.nz and we can go from there.